Delete your SFamily account
You can delete your SFamily account at any time, from inside the app or by writing to us. Deleting is permanent: we cannot restore an account once it has been deleted, and signing up again creates a new, empty account.
From inside the app
This is the fastest way, and it takes effect immediately.
- Open SFamily and go to Menu → Settings.
- Tap Delete account.
- Read what happens, type DELETE to confirm, and tap Delete my account.
You will be signed out on every device as soon as it completes.
If you have already uninstalled the app
Email ownerabhi@sfamily.co and tell us the phone number the account was registered with. We will verify the number is yours by sending a one-time code to it, then delete the account and confirm by reply. We aim to do this within 7 days of your request.
What happens when you delete
Your account is closed and removed from SFamily. In practice that means:
- You are signed out everywhere, and you cannot sign in again. Your sessions and any pending one-time codes are destroyed.
- Your profile disappears. Nobody can find you in search, open your profile, or send you a message.
- You are removed from every family and friend list, from everyone's chat list, from the live map, from the feed and from the story tray.
- Your posts and stories stop being visible to anyone.
- Any safety alarm you had armed is cancelled, so your family will not be alerted about it, and any live location sharing is stopped immediately.
- Your push notification token is discarded, so we can no longer send anything to your phone.
- Your phone number, username and email address are released straight away, so you can register again with the same number if you change your mind.
What we keep, and why
We do not erase the contents of your account from our database. Your closed account and the things in it are retained rather than destroyed, and this is what that means:
- Messages you sent stay in the other person's chat. A chat is a record of a conversation between two people, and their copy of it is theirs. Removing your side would leave their thread with replies answering nothing. Your profile is no longer reachable from those messages.
- Your own content and history are retained but hidden — your profile details, photos, posts, stories, location history, safety records and reminders. They are no longer shown to you or to anyone else, and nobody can reach them through the app.
If there is something in particular you want gone rather than hidden, tell us before you delete your account, or write to ownerabhi@sfamily.co afterwards with the phone number the account used, and we will remove it. The quickest way to get specific messages out of somebody else's chat is to use Delete for everyone on them yourself, before you delete your account.
Questions
Write to ownerabhi@sfamily.co and we will answer. See our Privacy Policy for what we collect while your account is open and why.